• Address: 44400 Indian Wells Lane, Indian Wells, CA 92210 (map)
• Date Posted: 10/21/09
• Job Type: Full-time

Apply on Line @
http://greatjobs.marriott.com
http://trabajos.marriott.com

Hospitality Coordinator – AKA Sales Coordinator Restaurant

Renaissance Esmeralda Resort & Spa
44400 Indian Wells Lane
Indian Wells, CA, 92210

Marriott seeks talented people to join their staff!

At Marriott, you define what success means to you, and then we help make it happen. With
Opportunities for building your skills, colleagues who share your enthusiasm, and a clear career path
With challenging work that provides direction for growth and promotion. If you're the kind of person who
Wants to be challenged, supported, and applauded, this is where you belong.

FORTUNE magazine recognized Marriott International as one of the “100 Best Companies to Work
For”, for the twelfth consecutive year.

Renaissance Esmeralda Resort & Spa is currently accepting applications for the following position:
Hospitality Coordinator – AKA Sales Coordinator Restaurant
Skills and Knowledge
· Effective sales skills to up-sell products and services
· Knowledge of menu planning, food presentation, and Restaurant, Lounge and Room Service Operation
· Ability to manage Hospitality Suits and Restaurant space inventories
· Ability to manage Amenity sales
· Broad understanding of facility management (sanitation, maintenance, operations)
· Strong customer development and relationship management skills
· Knowledge of overall hotel operations as they affect department
· Knowledge of Event Technology products and services
· Knowledge of contract management and legalities
· Financial management skills e.g., manage sales budget, forecasting and scheduling
· Strong communication skills (verbal, listening, writing)
· Strong problem-solving skills
· Strong customer and associate relation skills
· Strong organization skills
· Ability to use standard software applications and hotel systems
· Effective decision making skills
· Effective influence skills
· Strong presentation and platform skills
· Knowledge of governmental regulations and safety standards (OSHA, CFC, NFPA)

· Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
· Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
· Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
· Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
· Leads pre-event and post-event meetings for assigned groups.
· Facilitates various meetings as necessary ( Restaurant Event Order meeting, block review, etc).
· Manages Restaurant blocks and Hospitality space for assigned groups.
· Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
· Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.)
· Integrates current trends in event management and event design
Guest Satisfaction
· Sets a positive example for guest relations.
· Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
· Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
· Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
· Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
· Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
· Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.
· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Sales and Revenue Management
· Effectively up sells products and services throughout the event process.
· Participates in customer site inspections and assists with the sales process when necessary.
· Effectively manages customer budgets to maximize revenue and meet customer needs.
· Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
Other
· Performs other duties as assigned to meet business needs.

Apply on Line @
http://greatjobs.marriott.com
http://trabajos.marriott.com

Upon entering the application website, search for openings by Zip Code. Then click Submit. Click the "View Open Positions and Apply" link to be taken to a list of departments with open positions. On the department page, select the appropriate department and then the open positions in that department will appear. From there, click "Apply Now" and begin filling out the entire application until you receive a message indicating your completion.

Excellent benefits package:
Medical, Dental, Vision, 401(K)Profit Sharing, Free Meals, Paid Time Off, Tuition Reimbursement, Company Paid Incentives, Career Advancement, Room Discount.

EOE/M/F/D/V